STORE POLICIES
MATERIAL
- All articles are legally marked, when applicable
- All pieces are made of 925 silver, unless otherwise specified
- The buyer might, in case of doubt of the authenticity double check the trademarks
GUARANTEE
If you want to repair any of your jewelry, please send an email to info@minmajewelry.com indicating proof of your order, model number, photo of the piece and short explanation of the problem. Next, we will analyze what procedure we will adopt.
If the pieces are damaged due to use or misuse, the customer will charge the repair costs.
Exception: The locks have a 1-month warranty. After that date, any damage to its functionality is attributed to its bad use. Please have in mind they are delicate, so open and close them gently.
EXCHANGES & RETURNS
If you want to exchange a Minma piece, contact Minma through the email info@minmajewelry.com : send us your invoice (1), indicate the model and size purchased (2) and which model and size you want to exchange (3).
Then, wait for an email from where the procedures for approving the exchange will be explained. Postage is customer's responsibility. Exchanges are only approved when dealing with unused pieces, inside the respective box and with the corresponding purchase invoice. Returns are not accepted.
SHIPPING METHODS
- CTT registered mail.to Portugal (3-5 business days): 3,95€
- CTT Express to Spain (5-7 business days): 6,90€
- DHL GoGreen Express to EU: under consultation
- DHL GoGreen Express to the rest of the world: under consultation
- Free Shipping in Portugal under 50€.